Customer Service Specialist

2 weeks ago


Moorefield, West Virginia, United States Burke & Herbert Bank & Trust Full time
Job Overview

The Customer Service Specialist role at Burke & Herbert Bank & Trust is a fantastic opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills.

We are seeking a highly motivated and detail-oriented professional to provide top-notch customer service via digital channels, ensuring timely resolutions to customer inquiries. The ideal candidate will have prior experience in sales and service, with a strong background in providing accurate and precise information to customers.

This position requires manual dexterity, the ability to lift files, and bending or standing as necessary. Travel may be required, and flexibility to work varying shifts, including Saturdays, is essential.

Key Responsibilities:
  • Answer customer service calls in a timely and professional manner.
  • Provide technical support for electronic self-service bank products.
  • Sell and/or refer Bank's products and services to customers and prospects.
  • Efficiently manage phone, email, and online chat workflow.
Benefits:
  • Average 40 hours/week with flexibility to work varying shifts.
  • Opportunity to develop product knowledge and enhance customer service skills.
  • A competitive salary of $45,000 - $60,000 per year, depending on experience.

Please note that this job description is not designed to cover all activities, duties, or responsibilities that are required of the employee for this job.



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