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Customer Service Representative

2 months ago

Dalton, Georgia, United States Marketing Alliance Group Full time

About the Role:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Marketing Alliance Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Retrieve and compile orders from customer web portals, format orders into appropriate structure, and input orders into our ERP system.
  • Follow up to assure the customer has received tracking of order shipments.
  • Work closely with Project Management, Accounting, and Data Management departments to ensure tasks are proceeding smoothly.
  • Act as the first point of contact, fielding phone calls and emails with questions related to items ordered.
  • Perform other related tasks as assigned.

Requirements:

  • Self-motivated, friendly, and able to take direction and run with it.
  • Excellent problem-solving and analytical skills.
  • Flexible team-player with strong verbal/written communication skills.
  • Proficient in MS Excel, including demonstrated experience in Pivot Tables and vlookup function.
  • Service-oriented mindset with ability to research and follow through on commitments in a timely manner.
  • Ability to multi-task in a fast-paced, deadline-driven environment, with strong attention to detail and accuracy.

About Marketing Alliance Group:

We are a leading provider of manufacturing and printing services, with a strong commitment to customer satisfaction and excellence. Our team is dedicated to delivering high-quality products and services to our clients, and we are seeking a talented individual to join our team.