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Pharmacist - Customer Service Expert

2 months ago

Roanoke, Virginia, United States Kroger Full time
Job Summary

We are seeking a highly skilled and dedicated Pharmacist to join our team at Kroger. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, ensuring the safe and accurate dispensing of medications, and promoting a positive and inclusive work environment.

Key Responsibilities
  • Provide exceptional customer service, ensuring that customers feel welcome, important, and appreciated.
  • Administer immunizations to customers, following state and company guidelines.
  • Dispense medications to customers, ensuring accuracy and adherence to laws, regulations, and company policies.
  • Compound medications, using standard formulas and processes.
  • Verify prescriptions, ensuring accuracy and determining formulas and ingredients needed.
  • Verify new medication against existing medication and patient profile, ensuring no-drug or drug disease interactions.
  • Verify the work of Pharmacy Technicians and Interns, ensuring accuracy of all prescriptions assembled.
  • Support special promotions, in consultation with the Pharmacy Manager.
  • Follow protocols on recalls, ensuring the safe and accurate handling of medications.
  • Stay current with present, future, seasonal, and special ads, ensuring the promotion of company products.
  • Maintain established procedures for quality assurance, security of controlled substances, and disposal of hazardous waste drugs.
  • Work to prevent and report robbery, theft, or fraud, ensuring the safety of customers and employees.
  • Support preventative maintenance, ensuring the proper inspection and repair of equipment.
  • Reinforce safety programs, complying with safety procedures and identifying or correcting unsafe conditions.
  • Promptly report all customer or employee accidents to management.
  • Adjust personal schedule to staff business unit's open shifts, when necessary.
  • Communicate on-going store special programs, ensuring the promotion of company products.
  • Communicate information with department members, impacting the department or job functions.
  • Comply with company, local, state, and federal laws and guidelines, including HIPAA, Fraud, Waste, and Abuse (Medicare), and DEA Procedures.
  • Work collaboratively with team members, promoting teamwork and aligning the goals of the organization.
  • Promote trust and respect among the team.
Requirements
  • Must be a licensed Pharmacist in good standing with the State board.
  • Bachelor's Degree in Pharmacy or PharmD.
  • Excellent Written and Verbal Communication Skills.
  • Excellent Planning and Organizational skills.
  • High attention to detail and accuracy.
  • Understands and adheres to HIPAA.
  • Ability to handle highly confidential information.
Benefits

We offer a comprehensive benefits package, including:

  • 401(k)
  • 401(k) matching
  • Adoption assistance
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Employee stock purchase plan
  • Family leave
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Pet insurance
  • Prescription drug insurance
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance