Branch Operations Manager
4 weeks ago
Job Summary:
The Branch Manager is responsible for overseeing the daily operations of the Branch, ensuring the delivery of exceptional customer service, and driving business growth. This role requires a strong leader who can motivate and manage a team to achieve financial goals and maintain a competitive edge in the market.
Key Responsibilities:
- Manage the Branch's inventory, accounting, deliveries, services, and pickups to ensure efficient operations and customer satisfaction.
- Develop and maintain relationships with customers to exceed their expectations and foster long-term business partnerships.
- Act as a liaison between the Branch and corporate departments to ensure compliance with company policies and procedures.
- Manage costs and revenues, P&L, man-hour budgets, and projections to meet financial goals.
- Lead the retention and hiring of Branch staff, including interviewing, hiring, training, performance appraising, and disciplining employees.
- Monitor competition and develop strategies to stay ahead in the market.
- Develop and maintain reports, presentations, and forecasting of Branch data to recommend budgets and marketing strategies.
Requirements:
- High School diploma; Bachelor's degree in a related field preferred.
- Minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with at least 2 years of management experience.
- Ability to work 7 AM to 5 PM schedule with additional time required according to customer needs.
- Valid Driver's License and ability to travel as needed.
- Experience leading a team to complete department-assigned projects.
- Detail-oriented and organized with excellent problem-solving skills.
- Ability to multi-task and work on multiple projects simultaneously.
- Solid computer skills (RentalMan experience is a plus).
Work Environment:
The Branch Manager will work in a fast-paced environment with a focus on customer satisfaction and business growth. The ideal candidate will be a strong leader who can motivate and manage a team to achieve financial goals and maintain a competitive edge in the market.
Equal Opportunity Employer:
4-Horn Management is an Equal Opportunity Company and welcomes applications from diverse candidates.
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