Restaurant Operations Manager

6 days ago


Weatherford, Texas, United States RULE THE ROOST WEATHERFORD LLC Full time
About the Role

We are seeking a highly skilled Restaurant Operations Manager to join our team at Rule The Roost Nashville Hot Chicken. In this role, you will be responsible for overseeing all aspects of restaurant operations, including guest satisfaction, employee management, and business performance.

Key Responsibilities
  • Total Guest Satisfaction:
    • Deliver exceptional guest service by modeling and creating an environment where guests feel valued and supported.
    • Respond promptly and effectively to guest concerns, resolving issues in a timely manner.
    • Ensure employees are trained, motivated, and empowered to deliver total guest satisfaction.
    • Maintain a high level of quality, service, and cleanliness (QSC) standards.
  • Training and Development:
    • Create a positive and inclusive work environment where employees feel valued and respected.
    • Effectively utilize training programs to develop employees' skills and knowledge.
    • Prepare employees for promotions and continually develop adequate numbers to meet business objectives.
    • Coach and provide regular feedback to motivate and improve employee performance.
  • Effective Business Management:
    • Maximize financial performance and profit through effective planning, communication, and decision-making.
    • Develop and execute the business plan, focusing on fiscal responsibilities, manpower planning, and local marketing.
    • Meet long- and short-term employee staffing needs as outlined in the business plan.
    • Analyze business performance and initiate corrective actions when necessary.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Minimum 1-3 years of management experience, preferably in a restaurant setting.
  • Reliable personal transportation and a valid driver's license.
  • Able to work a minimum of 35 hours per week and flexible hours as needed.
  • Demonstrated skills in computer software, organizational planning, time management, team building, problem-solving, and investigative skills.


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