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Clinical Support Specialist Job
At Covenant Health (Tennessee), we are seeking a skilled Clinical Support Specialist to join our team. The successful candidate will provide clinical support, treatment access, education, and coordination of patient-centered care to benefit the patient, family, and multidisciplinary physicians.
Responsibilities:
- Serve as the essential link between patients and other care providers to provide resources and assistance with accessing clinical and supportive care services offered within the healthcare system and the community.
- Assist patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate Clinical Trials, genetic counseling, or fertility preservation.
- Provide education to patients about their disease, prescribed treatment, and side effects of treatment and how to manage them and assist them in making informed decisions.
- Advocate on behalf of the patient.
- Oversee and participate in all multidisciplinary cancer conferences.
- Follow patients throughout the continuum of care for a time period defined by the departments policies and procedures.
- Utilize Oncology nursing skills to obtain a medical history and plan the patient's entry into the navigation program.
- Aid in coordination of care between various healthcare providers and facilities, as needed.
- Facilitate patient appointments, including those made with labs, diagnostic areas, and specialty physicians.
- Address tangible barriers to care and facilitate referrals to appropriate support services.
- Evaluate and monitor quality metrics and report findings at the quarterly Cancer Committee meetings.
- Complete and disseminate Survivorship Care Plans to eligible patients being navigated who have completed cancer treatment.
- Work to develop and maintain physician rapport.
- Follow policies, procedures, and safety standards. Complete required education assignments annually. Work toward achieving goals and objectives, and participate in quality improvement initiatives as requested.
Qualifications:
- Valid Tennessee RN license.
- Oncology certification preferred at time of hire or must be working toward obtaining the OCN within three (3) years of employment.
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