Community Outreach Specialist

5 days ago


Reston, Virginia, United States Massachusetts Health Connector Full time

About the Role

The Massachusetts Health Connector is seeking a skilled Community Outreach Specialist to join our team in the North Central MA region. As a Community Outreach Specialist, you will play a critical role in increasing community presence and availability of support for application and enrollment assistance in underserved areas.

Key Responsibilities

  • Collaborate with community agencies to increase community knowledge and enrollment in health insurance
  • Provide eligibility and enrollment assistance for a diverse population of applicants and members in person (appointment or walk-in)
  • Assist applicants and members with completing eligibility forms and required verifications for Health Connector or MassHealth programs
  • Analyze documentation to ensure accuracy and completeness to support the determination of eligibility for programs administered by the Health Connector and MassHealth
  • Communicate with members, applicants and/or their authorized representatives to explain requirements of Health Connector and MassHealth programs

Requirements

  • Two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework or customer service
  • Experience in navigating health insurance applications for state programs or familiarity with state health programs, including the Health Connector and MassHealth
  • Prior customer service dealing directly with applicants/members either by telephone, electronically, or face to face

About the Health Connector

The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.



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