Technical Support Specialist

7 days ago


Biloxi, Mississippi, United States Bienville Orthopaedic Specialists Full time
About the Role

Bienville Orthopaedic Specialists is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our staff, systems, and infrastructure.

Responsibilities
  • Technical Support: Provide Level 1 technical assistance and support for corporate staff, systems, peripherals, hardware, and software.
  • Troubleshooting: Troubleshoot various hardware and peripheral issues, as well as software and application problems.
  • Help Desk Software: Assist in managing multiple projects, staging new equipment, and maintaining relationships with clinic operators, managers, and vendors.
Requirements
  • Education: Technology background and formal training strongly preferred.
  • Experience: At least 1 year of experience supporting information technology environments, including help desk software use and knowledge of troubleshooting various hardware and peripherals.
  • Skills: Proficient in installing and supporting Microsoft Office technologies, Microsoft operating systems, desktop applications, and anti-virus management.
Working Conditions
  • Fast-Paced Environment: Work in a fast-paced, high-volume environment while maintaining a high level of customer service.
  • Collaboration: Collaborate cross-functionally with local and remote staff, develop and maintain positive business relationships, and foster an environment of mutual respect, understanding, trust, and support.
What We Offer
  • $63,000 - $85,000 per year, depending on experience and qualifications.
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.


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