Service Excellence Professional

3 weeks ago


Mentor, Ohio, United States Climax Metal Products Company Full time
Job Description

We are currently looking for a skilled Service Excellence Professional to join our team. This role will be responsible for delivering exceptional customer service, responding to customer inquiries, and working closely with internal teams.

About the Job

  • Provide positive service experiences for customers while responding to quote requests and other proposals.
  • Work closely with the Engineering and Sales teams to obtain cost estimates and provide product information to customers.

Key Responsibilities

  • Establish and maintain rapport with customers to deliver excellent service.
  • Prepare formal quotes and communicate with customers in a timely and accurate manner.

Requirements

  • Bachelor's degree or equivalent experience.
  • Minimum 3 years of customer service experience, preferably in manufacturing.

Salary Range

$45,000 - $60,000 per year.



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