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Room Attendant

2 months ago

Baltimore Maryland, United States Tru Baltimore Full time

Job Overview:
Información disponible en español a continuación.


A Room Attendant is primarily tasked with ensuring that guest accommodations, corridors, and communal areas within the establishment are kept clean and inviting. This role involves daily servicing of guest rooms in line with established procedures, preparing the housekeeping cart with necessary supplies, changing bed linens, and restocking guest amenities while adhering to company standards and safety protocols.

In certain situations, this position may also include performing 'deep cleaning' tasks within guest rooms alongside preventative maintenance duties.


El Asistente de Habitaciones tiene la responsabilidad de mantener limpias y atractivas las habitaciones de los huéspedes, los pasillos y las áreas comunes del establecimiento, realizando la limpieza diaria de las habitaciones de acuerdo con los procedimientos establecidos, preparando el carro de limpieza con los suministros necesarios, cambiando la ropa de cama y reabasteciendo las amenidades de los huéspedes, todo ello siguiendo las normas de la empresa y los protocolos de seguridad.

En algunas ocasiones, esta función también puede incluir la realización de tareas de 'limpieza profunda' dentro de las habitaciones de los huéspedes junto con las labores de mantenimiento preventivo.


Key Responsibilities:

Qualifications:
High School diploma or equivalent preferred, along with experience in hospitality or a related field.


This role demands a keen eye for detail and the ability to communicate effectively with guests and team members, both verbally and in writing.

Must be capable of conveying information and ideas clearly.

Must be able to assess and choose among various courses of action swiftly and accurately.

Must perform well in high-pressure situations.

Se prefiere diploma de secundaria o equivalente, así como experiencia en el sector de la hospitalidad o en un campo relacionado.

Este puesto requiere altos niveles de atención al detalle y la capacidad de comunicarse de manera efectiva con los huéspedes y compañeros de equipo, tanto de forma oral como escrita.

Capacidad para comunicar información e ideas de manera clara.

Evaluar y seleccionar rápidamente las mejores opciones de acción.

Desempeñarse adecuadamente en situaciones de alta presión.

Responsibilities:
Approach all interactions with guests and colleagues in a courteous, service-oriented manner.


Maintain consistent attendance in accordance with company standards as dictated by scheduling, which may vary based on the needs of the establishment.


Uphold high standards of personal appearance and grooming, which includes wearing the appropriate uniform and name tag while on duty (as per brand standards).

Adhere to company standards and regulations at all times to promote safe and efficient hotel operations.

Thoroughly clean and restock the designated number of guest rooms during each shift.

Complete all pre-cleaning tasks, including but not limited to preparing the housekeeping cart with guest supplies, cleaning products, and linens.

Remove all waste and soiled linens from guest rooms.

Perform additional tasks as assigned by the supervisor or manager.

May be required to disassemble furniture or items in the guest room to facilitate deep cleaning.


Deep cleaning tasks may encompass, but are not limited to, changing air conditioning filters, cleaning AC coils, touching up paint on walls and moldings, addressing scratched furniture, or rehanging sliding doors.

Mantener un trato cordial y servicial hacia los clientes y entre los empleados.


Presentarse regularmente al trabajo de acuerdo con las normas de la empresa y según lo exija el programa de trabajo, el cual variará según las necesidades del establecimiento.

Mostrar una apariencia personal e higiene impecables, lo que incluye el uso adecuado del uniforme y la placa con el nombre (según las normas de la marca).

Cumplir en todo momento con las normas y regulaciones de la empresa para asegurar una operación eficiente del hotel.

Limpiar y surtir completamente las habitaciones requeridas durante un turno.


Completar todas las tareas de limpieza previa, incluyendo, entre otras, la preparación del carro de limpieza con artículos para los huéspedes, productos de limpieza y ropa de cama.

Eliminar todos los desechos y la ropa de cama sucia de las habitaciones.

Realizar otras tareas según lo asignado por el supervisor o gerente.

Puede ser necesario desmontar muebles o artículos en la habitación de huéspedes para llevar a cabo una limpieza profunda.


Las tareas de limpieza profunda pueden incluir, entre otras, cambiar el filtro de aire acondicionado, limpiar las bobinas del aire acondicionado, retocar la pintura en paredes y molduras, reparar muebles rayados o volver a colgar puertas correderas.


Company Overview:


As a prominent player in the hospitality industry, our expanding portfolio encompasses numerous hotels across various locations, representing a blend of renowned international lodging brands and upscale accommodations.

Our team members worldwide are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Join a realm of opportunities with Tru Baltimore.

Benefits:
After an initial waiting period, those hired into full-time roles are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay; inquire with your Recruiter for more details.

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan