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Field Operations Supervisor

2 months ago

Whitestone New York, United States United Site Services Full time
About United Site Services

United Site Services is a leading provider of comprehensive site services, dedicated to building strong partnerships that drive customer success. Our expertise in site management, process optimization, and corporate responsibility sets us apart as a trusted partner in the industry.

Our team is comprised of diverse professionals, including field technicians, customer care specialists, sales professionals, and functional experts. Each member plays a vital role in delivering a seamless and reliable experience for our customers.

By joining United Site Services, you'll become part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Job Summary

The Field Operations Supervisor is a key role that requires knowledge of yard and transportation operations, as well as leadership skills to manage a team. This position is responsible for overseeing operation functions and drivers, ensuring efficient coordination and execution of tasks.

Key Responsibilities
  • Manage and coordinate all activities for the yard, supervising technicians and ensuring smooth operations.
  • Collaborate with the Operations Coordinator and Routers to optimize routes, pick-ups, and deliveries, maximizing routing efficiencies.
  • Analyze and report on operational activities, including routing efficiency, labor and overtime, fuel consumption, and quality of customer care.
  • Communicate effectively with other departments to resolve customer service and other issues, ensuring excellent communication within the division.
  • Work with Operations Supervisors at other yards to coordinate asset transfers, when necessary.
  • Maintain proper staffing levels to meet and exceed customer and branch needs.
  • Assist the Operations Manager in coordinating logistics for special events and work special events.
  • Review and approve paperwork from drivers, including manifests, P&D tickets, route sheets, and DVIRs, ensuring completion and accuracy.
  • Review and approve Time Saver punches prior to submitting for payroll processing, as well as time off request forms and schedule time off based on operational necessity.
  • Oversee fleet DOT administration, including log books and record maintenance.
  • Administer the Company's safety program for the driver function, working with Safety and HR to coordinate safety training, as needed.
  • Develop and conduct periodic performance reviews for employees.
  • Operate a variety of company vehicles.
  • Perform other duties as assigned.
Qualifications
  • Minimum 2-year/Associates Degree or equivalent combination of education and experience.
  • Minimum 2 years of experience in a related field and/or training.
  • Minimum 2 years of proven leadership experience leading a diverse team to accomplish results.
  • Excellent customer service skills.
  • Strong team building and organizational abilities.
  • Effective communication and decision-making skills.
  • Valid driver's license.
Physical Requirements
  • Sit while driving and stand while servicing products.
  • Use hands and fingers to handle, control, or feel objects, tools, or controls.
  • Repeat the same movements.
  • Details of objects that are less than a few feet away and also at greater distances.
  • Speak clearly so customers can understand.
  • Understand the speech of another person.
  • Hear sounds and recognize the difference between them.
  • Be able to walk up to 30 minutes at a time without exertion.
  • Enter and exit equipment by stepping and kneeling.
  • Lift up to 40 pounds from your waist to your shoulders.
  • Lift 30 pounds from the floor to your head.
  • Crouch and squat.
  • Push 100 pounds and pull 100 pounds horizontally.
  • Sit while answering phones or replying to emails.
  • Repeat the same movements when entering data at the computer.
  • See details of objects that are less than a few feet away.
  • Focus on one source of sound and ignore others.
  • See differences between colors, shades, and brightness.