Sales and Customer Experience Representative

3 weeks ago


Dodge City, Kansas, United States Farmers District Office-0420 Full time
Job Overview:

We are looking for a highly motivated Sales and Customer Experience Representative to join our team at Farmers District Office-0420. This role requires excellent communication skills and a passion for delivering exceptional customer experiences.


Key Features:
  • Hourly base salary: $18-$25 per hour (based on experience)
  • Monday-Friday schedule with evenings off
  • Flexible schedule
  • Career growth opportunities
  • Hands-on training

About the Job:

This role involves providing exceptional customer service, processing policy change requests, and maintaining knowledge of our products. You will also be responsible for identifying and providing solutions for new clients, coordinating community events, and prospecting for new business opportunities.


Responsibilities:
  • Immediately greet all customers entering the office in a friendly and helpful manner.
  • Take premium payments from customers.
  • Provide solutions for 40-50 new clients per month.
  • Participate in community events for marketing purposes.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross-sell opportunity including financial products.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Prospect and generate new business through leads & referral sources.
  • Generate insurance quotes.

Requirements:
  • Possess an upbeat, positive and enthusiastic attitude.
  • Create relationships from a cold start.
  • Professional phone etiquette.
  • Great customer service skills.
  • Ability to obtain or possess an active Property & Casualty Insurance license.


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