OS&D Clerk

We are seeking a highly skilled and detail-oriented OS&D Clerk to join our team at Estes Express. As an OS&D Clerk, you will be responsible for investigating and resolving all overages, shortages, and damaged freight issues, including Hazmat Materials.

• Investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials
• Identify freight for high value shortages and overages, and determine the shipment/PRO to which they belong
• Collaborate with Terminal Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group, and Corporate Operations
• Assist with resolving customer queries regarding shipping orders, pricing, etc.
• Maintain accurate records of items received or shipped and check against bill of lading, recording any discrepancies
• Prepare all necessary paperwork and repack all OS&D freight
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
• Review and address various freight issues and/or reports as assigned by terminal management
• Maintain a clean and organized OS&D area while performing OS&D functions
• Monitor OS&D related emails and respond as necessary
• Utilize various software and technologies, such as EDock, Customer Portals, Pega, etc.
• Provide guidance and coaching to less experienced clerical staff
• Provide one-on-one on-the-job training to less experienced staff

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
• Knowledge of general LTL operations, with prior OS&D experience preferred
• Ability to wear boots/safety footwear
• Knowledge of related functional areas, such as customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.
• Computer skills, with proficiency in MS Word, Outlook, and Excel required
• AS400 experience strongly preferred
• Strong customer service skills
• Excellent verbal, written communication, and listening skills
• Ability to thrive in a fast-paced, high-stress environment with multiple competing priorities and time constraints
• Ability to solve problems that require interpretation of information with independent judgment and risk
• Ability to support company policies in a positive manner and communicate this support to fellow employees and customers
• Ability to work the night schedule or alternate work schedule as needed with proper notification
• Experience in the transportation industry a plus, although not required
• Ability to lift approximately 70 lbs., or more if required by the essential functions of the job
• Ability to comply with all company policies, rules, procedures, and Code of Conduct
• Ability to interact well with others
• Ability to work independently or in a team setting
• Ability to work under tight time constraints in a high-volume environment with multiple priorities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to lift and/or move a minimum of 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to lift, twist, turn, and may climb. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit and climb or balance.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.