Security Operations Manager

4 weeks ago


Ft Pierce, Florida, United States Allied Universal® Full time

h3JobDescription/h3pAtAlliedUniversal,weareseekingahighlyskilledSecurityAccountManagertojoinourteam.AsaSecurityAccountManager,youwillberesponsibleforoverseeingtheday-to-dayoperationsofanassignedaccount,includinghiring,training,disciplining,andterminatingstaff.Youwillbuild,improve,andmaintainrelationshipswithclientsandemployees,developandretainstaff,coordinateneededsupportservices,andsolveproblemstoeffectivelyruntheaccount.Meetorexceedfinancialandoperationalgoals,providequalitycustomerservice,andmaintainoroverseemaintenanceofweeklyoperatingschedulesandcompletionofpayrollforassignedsecuritypersonnel.Providesafter-houremergencyresponseasrequired.Tosupportandensuresuccessinthisrole,weprovideacomprehensive,week-longmanagementonboardingcoursedesignedtoprovidebestpractices,tools,andguidance./ppResponsibilities:/pulliSupervisetheday-to-daysecurityoperationsofanassignedclientsite/liliManageateamofsecurityofficers,site,and/orshiftsupervisors,includinghiring/selection,scheduling,payroll,training,coaching,development,andsupport/liliEnsuretheclientsiteisprovidedwithhigh-qualitysecurityservicestoprotectpeopleandproperty/liliBuild,improve,andmaintaineffectiverelationshipswithbothclientandemployees/liliCoordinatenecessarysupportservicestoeffectivelymanageclientsitetomeetorexceedfinancialandoperationalgoalsandprovidequalitycustomerservice/liliEnsureallrequiredreportingandcontractcompliancerequirementsaremet/liliAssureregularcommunicationofissuesorprogramwithClient/liliHandleanyescalatedsecurityissuesoremergencysituationsappropriately/liliOthermanagementresponsibilitiesasdeterminedbyleadership/liliCommunicatestaffingneedsviaRequisitionForm;assistrecruitersinidentifying,interviewing,andhiringqualitycandidates/liliDevelopstaffinbothtechnicalandprofessionalskillsthroughperformancemanagement(coaching,counseling,disciplining,MSOtraining,annualformalperformanceevaluations,recognition,etc.)/liliAssurethatemployeegrievancesareheardandresolved(withhelpfromappropriatesupportemployees,asrequired)andthatpersonnelrecordsareupdatedandaccurate(ChangeofStatusforms,rosters,etc.)/liliAssurecommunicationofpolicies,companyannouncements,andjobopeningsthroughaconsistentlyupdatedREADfileateachsite/liliMeetallcontractualscheduledhourswithaminimumofunbilledovertime/liliCoordinateand/orconductsite-specificOJT,client-specifictraining,andannualrefreshertrainingforsecuritypersonnel,aswellasmeetAlliedUniversal'scorporatetrainingstandards/liliDevelop/maintainoperationalproceduressothatavalid,site-specificOPMandpostordersarealwaysavailableforemergencyreferencebythesecuritystaff/liliManageuniforms,equipment,supplies,andvehiclesutilizedattheaccount(s),maintainingappropriateinventoriesandmaintenancechecklists/liliTakeaproactiveroleincommunicatingwiththeclientandmeetinghisneeds;meetwithregularly,listentoissues,providesecurityandtechnicalexpertise,andsolutions.Ensurecompletecustomersatisfaction/liliLicensingrequirementsaresubjecttostateand/orlocallawsandregulationsandmayberequiredpriortoemployment./liliCapablyutilizeWinTeamforschedulingandbilling,andtoproducereports(suchasSchedulingActivity,invoiceAgingbytiers,TrainingSummary,andTrainingDetailreports)thatrequireinterpretationandactionforeffectivebusinessmanagement/liliEnforceAlliedUniversalpoliciesasoutlinedinthehandbooks,executivememos,andontheportal/li



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