Customer Service Representative

3 days ago


Willowbrook Acres, Illinois, United States Tunisia Hopkins - State Farm Agent Full time

Tunisia Hopkins - State Farm Agent

As a Customer Relations Representative with Tunisia Hopkins - State Farm Agent, you will have the opportunity to generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.

Job Description Overview

We are seeking a highly motivated and driven individual to join our team as a CSR. In this role, you will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.

• Manage customer inquiries and resolve issues via phone, email, or in-person meetings.

• Maintain accurate and up-to-date client records, including information such as policy details and payment history.

• Collaborate with other departments, such as Claims, to ensure seamless communication and resolution of customer concerns.

• Develop and implement effective customer retention strategies to build strong relationships with clients and drive business growth.

• Provide exceptional customer service by responding promptly to inquiries, addressing concerns, and offering solutions to meet customers' needs.

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience and qualifications. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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