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Retail Team Supervisor Trainee

2 months ago

Roswell, New Mexico, United States pOpshelf Full time

Overview

pOpshelf is dedicated to offering enjoyable shopping experiences with a diverse selection of affordable products. Our stores feature a variety of items, most priced under $5, alongside a range of exceptional value products above that price point. Customers can explore a trendy assortment of seasonal goods, home essentials, décor, health and beauty items, party supplies, snacks, and more. Discover more about our offerings at our website.

Responsibilities

GENERAL SUMMARY:

The Retail Team Supervisor Trainee assists the Store Team Leader in effectively managing all store operations, including inventory management, merchandising, customer engagement, staffing, and ensuring a high standard of customer service. This role is designed to cultivate the skills of an external candidate for the Store Team Leader position and is intended for a limited duration.

DUTIES AND ESSENTIAL JOB FUNCTIONS:

  • Deliver exceptional customer service to surpass customer expectations, fostering a customer-centric store environment; greet and assist customers, and operate the cash register to process transactions.
  • Demonstrate product knowledge and effective selling techniques to enhance the shopping experience. Help maintain a safe, clean, and organized store atmosphere while training team members on best practices.
  • Support the Store Team Leader in scheduling staff, providing comprehensive training, conducting safety briefings, and ensuring adherence to company policies.
  • Open and close the store at least two days each week.
  • Follow established procedures for managing merchandise, including receiving, unpacking, stocking, and creating attractive displays. Ensure product presentation aligns with company standards and Store Team Leader directives.
  • Aid in maintaining accurate inventory levels by managing damages, markdowns, and compliance with facility controls.
  • Contribute to the financial integrity of the store through strict cash management, key control, and adherence to security protocols; authorize refunds and overrides, count cash registers, and handle bank deposits.

KNOWLEDGE AND SKILLS:

  • Ability to read and interpret various documents, including safety guidelines and operational manuals.
  • Proficiency in basic mathematical calculations.
  • Understanding of cash handling procedures and accountability.
  • Competence in operating cash registers and generating reports.
  • Strong knowledge of inventory management and creative merchandising.
  • Familiarity with safety and security policies.
  • Knowledge of recruitment and employee management practices.
  • Effective verbal and written communication skills.
  • Strong interpersonal abilities.
  • Excellent organizational skills with attention to detail.
  • Problem-solving skills to navigate diverse situations.

Qualifications

WORK EXPERIENCE and/or EDUCATION:

  • High school diploma or equivalent is strongly preferred.
  • At least one year of experience in a retail environment is preferred.
  • One year of experience in a specialty retail setting is preferred for external candidates.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

  • Frequent walking and standing are required.
  • Regular bending, stooping, and kneeling for various tasks.
  • Handling merchandise and equipment such as scanners and carts is common.
  • Ability to lift up to 40 pounds frequently; occasional lifting of up to 55 pounds.
  • Occasional climbing using a ladder.
  • May require driving for tasks such as bank deposits.
  • Fast-paced work environment with moderate noise levels.
  • Exposure to various scents and fragrances.
  • Occasional exposure to outdoor weather conditions.