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Restaurant Team Member

2 months ago

Durham, North Carolina, United States Hotel Durham LLP Full time

Job Summary:

We are seeking a highly motivated and customer-focused Server to join our team at Hotel Durham LLP. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Take food and drink orders from guests, ensuring special needs and requests are accommodated whenever possible.
  • Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
  • Complete all restocking and cleaning duties, performing opening and closing side work as instructed.
  • Learn menu items, recipes, and daily specials to answer questions and make recommendations to customers.
  • Maintain cleanliness standards in guest areas, wait stations, and kitchen service areas.
  • Process payments from guests and ensure accuracy of guest checks and method of payment to safeguard customer and company interests.
  • Attend pre-shifts and departmental meetings to enhance communications and gain knowledge of products, service, and facility.
  • Present a clean and professional appearance at all times.
  • Maintain a friendly, cheerful, and team-oriented demeanor at all times.

Requirements:

  • Must be 18 years of age or older to serve alcohol (based on state regulations).
  • Alcohol certification and Serve Safe a plus.
  • Restaurant experience: 1 year (Preferred).
  • Must be eligible to work in the United States.
  • Must be able to work different shifts, including holidays, nights, and weekends.
  • Must be able to work overtime as required.

Language Skills:

Good knowledge of the English language is mandatory, as well as the ability to speak, read, and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

Physical Ability:

Ability to be on your feet and alert for extended periods of time. Ability to lift up to 25 lbs. as needed. Continuous use of hands and arms. Continuous bending, reaching, and twisting. Maintains strong personal image and uniform standards.