Ambassadors of Excellent Customer Experience

2 weeks ago


Brownsville, Texas, United States Teleperformance USA Full time
Unleash Your Potential
As a Customer Service Representative at Teleperformance USA, you will have the opportunity to unleash your potential and make a real difference in people's lives. Our company's unique approach combines high-tech and high-touch solutions to deliver exceptional customer experiences.

About Us
We are a global digital business services company driven by a passion for innovation and excellence. Our mission is to make people's lives simpler, faster, and safer. With over 500,000 employees worldwide, we offer a unique blend of local presence and global scale.

Responsibilities
In this role, you will be responsible for handling inbound calls, chats, emails, and reviews in a skills-based environment. You will respond to customer inquiries using methods and verbiage defined by management. You will also escalate difficult situations to team leaders as needed and work closely with quality coaches to evaluate individual performance and improve processes. Strong verbal communication skills and proficiency in basic Windows and MS Office packages are essential for success in this role.

Qualifications and Requirements
To succeed in this role, you must have two years or more of directly related experience in an inbound contact center or face-to-face customer service role. Effective computer skills and understanding of telephone etiquette are essential. Bilingual skills (English and Spanish) and knowledge of property management systems, reservations, and player tracking systems are advantageous. Strong language skills and ability to work flexible schedules based on business needs are also required.
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