Retail Operations Manager

3 weeks ago


Freeport, Maine, United States Fjällräven North America Full time

Fjällräven North America is seeking a skilled Retail Supervisor to oversee daily operations in our Freeport Outlet retail store. As a key member of our team, you will be responsible for ensuring exceptional customer service and driving sales growth.

Job Summary

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding results in a fast-paced retail environment.

Key Responsibilities:

  • Supervise day-to-day operations, including opening/closing procedures, stock management, and visual merchandising
  • Assist customers through education and demonstrations, providing personalized shopping experiences
  • Embody the Fjällräven brand and values, promoting sustainability and outdoor engagement
  • Manage retail transactions, handle customer complaints, and maintain a clean store appearance

Requirements:

  • Strong communication skills and a customer-centric mindset
  • Patience, kindness, and dependability in a dynamic work environment
  • Quick thinking and action-oriented with a focus on results
  • Prior retail/guest service experience preferred, with a passion for sustainability and the outdoors

About Us

Fjällräven has connected people to nature since 1960. We develop durable, high-quality gear that enables outdoor experiences and promote sustainability through events and partnerships. Join our legacy of making nature accessible.



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