Industrial Customer Support Specialist

3 weeks ago


Doylestown, Pennsylvania, United States BlackHawk Industrial Full time

About the Role

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At BlackHawk Industrial, we are seeking an experienced Industrial Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

About You

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We are looking for a highly skilled and organized individual with excellent communication and problem-solving skills. You should have a strong understanding of customer service principles and be able to work in a fast-paced environment using computer equipment.

Key Responsibilities

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Your primary responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Analyzing customer needs and identifying product solutions
  • Maintaining accurate records and updating customer information as needed
  • Collaborating with internal teams to ensure seamless customer experience

Requirements

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To be successful in this role, you will need:

  • Experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Critical thinking and problem-solving abilities
  • Ability to work in a team environment and adapt to changing priorities

Benefits

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We offer a comprehensive benefits package, including:

  • Health insurance
  • Dental and vision insurance
  • 401K plan
  • Paid time off

Estimated Salary Range

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The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications.



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