Customer Service Professional

4 days ago


Dallas, Texas, United States Stout Full time

About the Role

Stout is seeking a highly skilled Customer Service Professional to join our team. As a key member of our operations team, you will play a critical role in providing exceptional support to residents living in NYC public housing. Your primary responsibility will be to handle incoming and outgoing telephone calls regarding service questions and general customer concerns.

Responsibilities

  • Conduct thorough investigations into customer complaints and concerns to ensure timely resolutions.
  • Utilize data reports and communication tools to aid in response to customer inquiries or issues.
  • Record detailed summaries of transpired communications into a customer service software system.
  • Provide clear explanations of possible solutions to callers to ensure they feel supported and valued.
  • Monitor progress of work being performed based on customer service requests to ensure appropriate action steps are followed.


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