Shift Leader Position
4 weeks ago
As a Shift Leader at Taco Bell, you will be responsible for supporting the Restaurant General Manager (RGM) in running great shifts in a self-sufficient manner. This includes taking ownership and responsibility to solve problems, seeking help from others when appropriate, and being willing to provide help and guidance to others.
Key Responsibilities:
- Execute the MIC Success Routine and ensure responsibilities under People, Customers, and Service are completed.
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
- Ensure that all employees present a neat and clean appearance and wear company uniform.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly while maintaining positive customer relations.
- Greet customers with a smile, be polite and pleasant when speaking with customers.
- Work with urgency.
- Work with management and fellow employees.
- Cooperate with peers - work with fellow employees as part of a team, help others when they need a hand.
- Demonstrate a positive and enthusiastic attitude with co-workers.
Attendance:
- Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks. Provide appropriate notice when unable to be at work.
- Understand and use approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy:
- Take action without being told, go beyond what is simply required, and maintain a high activity level.
Developing People:
- Provide regular feedback to the RGM on the performance of Team Members.
- Provide ongoing constructive and complimentary feedback to Team Members.
- Actively participate in the training of Team Members.
- Handle conflicts constructively and work with RGM to achieve resolution.
Act Like an Owner Assist:
- Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
- Perform other duties as required by manager.
Job Requirements and Essential Functions:
- Strong preference for internal promotion from Hourly Champion position.
- Must be at least 18 years old.
- Background checks are run on all management employees.
- Must have reliable transportation and valid driver's license.
- Able to do basic business math.
- Able to stock shelves and coolers.
- Able to oversee and manage subordinate employees and provide direction.
- Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
- Able to clean the parking lot and grounds surrounding the restaurant.
- Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.
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