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Merchandise Associate
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Merchandise Associate to join our Sales Floor Team at Marshalls. As a key member of our team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.
Key Responsibilities:
- Role model established customer experience practices with internal and external customers
- Support and embody a positive store culture through honesty, integrity, and respect
- Accurately ring customer purchases/returns and count change back to customer according to established operating procedures
- Promote credit and loyalty programs
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
- Accurately process and prepare merchandise for the sales floor following company procedures and standards
- Initiate and participate in store recovery as needed throughout the day
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store
- Provide and accept recognition and constructive feedback
- Adhere to all labor laws, policies, and procedures
- Support and participate in store shrink reduction goals and programs
- Participate in safety awareness and maintain a safe environment
Requirements:
- Possess excellent customer service skills
- Able to work a flexible schedule to support business needs
- Possess strong communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors
- Retail customer experience preferred
Benefits:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Additional Benefits for Eligible Associates:
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
