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Business Tax Specialist

2 months ago

Fort Worth, Texas, United States Intuit Full time

Position Overview: As a vital contributor to our mission of Powering Prosperity Around the World, you will provide expert guidance in tax preparation and clarify complex tax terminology for our clients.

Role Responsibilities: You will have the chance to influence the development of one of our latest offerings, TurboTax Live Business, while being part of a highly esteemed organization recognized among Fortune's 100 Best Companies to Work For.

If you are a driven professional with experience in business tax preparation and possess exceptional communication abilities, we invite you to assist our clients in navigating their tax obligations using Intuit TurboTax Business products.

Key Duties:

  • Manage intricate business tax filings for Partnerships and S Corporations.
  • Demonstrate a robust understanding of federal and state tax regulations pertaining to both business and personal tax returns.
  • Exhibit substantial experience in preparing and submitting business and personal tax returns.

Qualifications:

  • A minimum of 3 years of recent experience in preparing federal and state business tax returns (1065 and/or 1120-S) for at least 20 clients per season, utilizing commercial tax preparation software.
  • At least 2 seasons of personal tax preparation experience, with a minimum of 30 tax returns processed per tax year in a professional setting is strongly preferred.
  • Commit to a minimum schedule of 20 hours per week during the tax season.
  • Experience in bookkeeping related to tax preparation is highly desirable.
  • Prior experience preparing business tax returns for service industry clients is preferred.
  • Possession of an active Preparer Tax Identification Number (PTIN) is required.

Skills Required:

  • Proficient in computer operations and tax preparation software.
  • Excellent customer service skills, with the ability to engage with clients through video and audio platforms in a professional and approachable manner.
  • Able to thrive in a fast-paced environment with minimal oversight.
  • This role is virtual and customer-facing, utilizing advanced video communication tools to assist clients.

Client Interaction: Assist TurboTax Business clients with:

  • Tax advice
  • Comprehensive business return preparation and submission
  • Product and software inquiries
  • Tax calculations
  • Filing tax extensions

Customer Experience: Strive to create high-quality interactions that build trust through deep customer empathy and your extensive expertise in business tax preparation.

Additional Responsibilities:

  • Utilize government resources and professional networks to provide accurate answers to client inquiries in clear language.
  • Apply established practices and company policies to resolve customer tax-related questions and preparation issues.
  • Document all client interactions meticulously.
  • Continuously work towards achieving company performance metrics and strategic goals.
  • Engage in pilot testing, projects, and experience validations as necessary.