IT Support Specialist

6 days ago


San Antonio, Texas, United States RSM US LLP Full time

Are you passionate about delivering exceptional technical support and maintaining a smooth workflow? At RSM US LLP, we're seeking an experienced IT Support Technician to join our dynamic team. As a key member of our Customer Support team, you'll be responsible for providing top-notch end-user support, ensuring the integrity of our network infrastructure, and driving continuous improvement in our services.

We offer a competitive salary range of $55,400 - $91,900, reflecting your experience, skills, and performance. With a comprehensive benefits package and opportunities for growth, you'll find a perfect balance between personal and professional fulfillment.

Job Responsibilities:

  • Provide level 2 end-user support, including monitoring and responding to tickets, documenting tech notes, and collaborating with regional teams.
  • Maintain and upgrade PCs, including hardware and software deployments, training new employees, and troubleshooting issues.
  • Support firm software, including release and deployment management, local software support, and server upgrades.
  • Participate in team projects, such as regular calls, knowledge sharing, and testing new standards.
  • Complete various tasks, including IT focus groups, Active Directory reconciliations, license reconciliations, and facilities maintenance coordination.

Required Skills and Qualifications:

  • Education: High school diploma or GED; Bachelor's degree preferred.
  • Technical Skills: Proficiency in Windows Server OS, Microsoft Windows OS, MS Office Suite, Teams, asset management, Microsoft Active Directory, computer imaging software, ServiceNow, VoIP phone systems, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.
  • Special Requirements: Excellent verbal and written communication, ability to manage multiple tasks, strong attention to detail, and ability to work collaboratively in a fast-paced environment.
  • Experience: 1-3 years relevant experience in customer service.

Benefits:

  • A competitive salary range of $55,400 - $91,900.
  • A comprehensive benefits package, including flexible scheduling and work-life balance.
  • Opportunities for growth and professional development.


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