Service Delivery Manager

6 days ago


Alexandria, Virginia, United States Insight Global Full time

Company Overview: Insight Global is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating an environment where everyone can bring their authentic selves to work every day.

Job Description: As a seasoned professional in the field of customer service and call center management, you will play a crucial role in leading and training staff on effective communication strategies, managing dispatch operations, and authoring compelling call scripts. Your expertise will help drive team performance, achieve business objectives, and provide unparalleled customer satisfaction.

Estimated Salary: $85,000 - $110,000 per year

Required Skills and Qualifications: To excel in this role, you should possess 5 years of call center experience, with at least 2 years in a management position. Proficiency in Microsoft Office applications, excellent verbal and written communication skills, and the ability to inspire personal and professional growth in team members are essential.

Benefits: As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional development and career advancement.

About Us: At Insight Global, we believe that everyone matters. We are an equal opportunity employer that welcomes candidates from diverse backgrounds and experiences. If you need assistance or accommodations during the application process, please let us know. For more information about our workforce privacy policy, visit https://insightglobal.com/workforce-privacy-policy/.



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