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Community Outreach Benefits Coordinator

1 week ago

Bakersfield, California, United States R&S Inc. Full time

R&S Inc. is a rapidly growing organization committed to making a positive impact in the community. We are seeking a highly skilled Benefit Enrollment Specialist to join our team.

Job Description:

We have partnered with a telecommunications brand to provide accessible communication tools to low-income households. As a Benefit Enrollment Specialist, you will play an integral part in helping families navigate challenging situations and create a strong, positive impact in the community.

  • Welcome new enrollees and provide an overview of the Federal TruConnect Program services and processes
  • Maintain high levels of confidentiality with sensitive client information
  • Act as the primary point of contact responsible for handling all enrollment appointments
  • Manage customers with care, sincerity, and empathy toward their issues and escalate any that require additional resources to resolve
  • Empathize and deescalate consumer concerns with sincerity, understanding, and care
  • Utilize provided tools and resources to educate consumers on the benefits provided by the Federal TruConnect Program
Responsibilities and Requirements:

This role requires 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales. A degree in Communications, Psychology, Marketing, Business Management, or related fields is preferred. The ideal candidate should possess excellent organizational skills, attention to detail, and impeccable professionalism in interactions with clients, management, and fellow staff.

A competitive compensation package, bonuses, and incentives make this a unique opportunity for top performers. Join us in creating a lasting impact in the community.