Hospitality Ambassador

Company Overview

Briad Hotels | The Briad Group®, a leading hospitality company, seeks to create lifelong emotional connections with guests and teammates. Our mission is built around strong leadership teams, fostering growth through training, development, and promotion.

Salary: $60,000 - $70,000 per annum (dependent on experience)

Job Description

We are looking for a Front Desk Agent to work in a fast-paced environment, delivering exceptional guest experiences from the moment they arrive. As a key representative of our hotel, you will be responsible for ensuring every guest feels welcome and supported throughout their stay.

Key Responsibilities:

• Provide top-notch customer service, responding promptly to guest inquiries and resolving any issues efficiently.
• Maintain a clean and organized front desk area, adhering to high standards of appearance and functionality.
• Process transactions accurately and securely, handling cash, credit cards, and other payment methods with professionalism.
• Upsell services and amenities to enhance the guest experience, promoting loyalty and retention.
• Collaborate with colleagues to achieve team goals, sharing knowledge and best practices to drive success.

Required Skills and Qualifications:

To succeed as a Front Desk Agent, you should possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
• A high school diploma or equivalent, with previous experience in a customer-facing role preferred.
• The capacity to lift moderate weights, up to 50 pounds, and maintain a physically demanding pace during peak hours.
• An accounting background is advantageous but not essential.

Benefits:

• Advancement opportunities within the company, promoting from within our talented team.
• Medical benefits for full-time associates, ensuring peace of mind and well-being.
• 401(k) plan, allowing employees to save for their future.
• Flexible scheduling, accommodating different needs and lifestyles.
• Teammate Assistance Fund, demonstrating our commitment to supporting each other.
• Competitive wages and incentives, recognizing individual contributions and achievements.