Call Center Operations Manager
4 days ago
The Salvation Army Central Territory is seeking a skilled Call Center Operations Manager to oversee the day-to-day operations of our Call Center. This role involves managing a team of dispatchers, coordinating emergency responses, and providing exceptional customer service to individuals experiencing homelessness.
About Us:
The Salvation Army Central Territory is a nonprofit organization dedicated to serving vulnerable populations. Our mission is to provide compassionate, professional service to those in need. As a member of our team, you will have the opportunity to make a meaningful difference in your community.
Responsibilities:
- Manage a team of dispatchers, providing guidance and support as needed
- Coordinate emergency responses, ensuring timely and effective interventions
- Provide exceptional customer service to clients, addressing their needs and concerns
- Analyze call center data, identifying areas for improvement and implementing changes
- Develop and maintain relationships with community partners, promoting collaboration and resource sharing
Requirements:
- Associate degree in Business or related field required
- 5 years' relevant work experience in supervisory/managerial roles
- Valid driver's license required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving skills, with the ability to think critically and creatively
Benefits:
- Competitive salary range: $21.81 - $26.17 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off, including vacation days and holidays
- Opportunities for professional growth and development
What We Offer:
The Salvation Army Central Territory offers a dynamic and supportive work environment, where employees are valued and empowered to make a difference. As a member of our team, you will have access to ongoing training and development opportunities, helping you grow professionally and personally. Join us in our mission to serve the most vulnerable members of our community.
-
Call Center Operations Manager
2 days ago
Chicago, Illinois, United States The Salvation Army USA Central Territory Full timeJob SummaryWe are seeking a highly skilled Call Center Supervisor to lead our customer service team and provide exceptional support to our clients. The ideal candidate will have a strong background in call center operations, excellent communication skills, and the ability to motivate and coach team members to achieve high performance standards.The Call...
-
Call Center Manager
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeEmployer Industry: Call Center ManagementWhy consider this job opportunity:Salary of $62,000 annuallyOpportunity for ongoing training and professional developmentDynamic work environment with a focus on team collaborationCommitment to a mission that supports individuals with disabilitiesChance to lead a diverse team and make a meaningful impact in the...
-
Call Center Manager
4 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Optional Work from Home Position Type Full Time Education Level 4 Year Degree Salary Range $62,000.00 - $62,000.00 Salary Travel Percentage None Job Shift Day Job Category Management DescriptionSTATEMENT OF PURPOSE:Manages and directs all aspects of in/outbound call center operations. Implements and reviews...
-
Call Center Manager
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Optional Work from Home Position Type Full Time Education Level 4 Year Degree Salary Range $62,000.00 - $62,000.00 Salary Travel Percentage None Job Shift Day Job Category Management DescriptionSTATEMENT OF PURPOSE:Manages and directs all aspects of in/outbound call center operations. Implements and reviews...
-
Call Center Manager
2 weeks ago
Chicago, Illinois, United States THE CHICAGO LIGHTHOUSE Full timeJob DetailsJob LocationChicago, ILRemote TypeOptional Work from HomePosition TypeFull TimeEducation Level4 Year DegreeSalary Range$62,000.00 - $62,000.00 SalaryTravel PercentageNoneJob ShiftDayJob CategoryManagementDescriptionSTATEMENT OF PURPOSE:Manages and directs all aspects of in/outbound call center operations. Implements and reviews policies and...
-
Director of Call Center Operations
3 weeks ago
Chicago, Illinois, United States Shelby American Inc Full timeAll Jobs > Director of Call Center OperationsFirst Stop Health provides care that people love with our convenient, high-quality, and confidential virtual care solutions – Telemedicine, Virtual Mental Health, and Virtual Primary Care. We help our patients save time and money through compassionate care that's available 24/7 via app, website, or phone.First...
-
Director of Call Center Operations
1 week ago
Chicago, Illinois, United States Shelby American, Inc. Full timeAll Jobs > Director of Call Center OperationsFirst Stop Health provides care that people love with our convenient, high-quality, and confidential virtual care solutions – Telemedicine, Virtual Mental Health, and Virtual Primary Care. We help our patients save time and money through compassionate care that's available 24/7 via app, website, or phone.First...
-
Call Center Operations Supervisor
3 days ago
Chicago, Illinois, United States The Salvation Army USA Central Territory Full timeJob SummaryThe Salvation Army USA Central Territory is seeking a Call Center Operations Supervisor to join our team. This role involves providing accurate and effective communication to multiple levels of personnel to provide direct service to clients. The successful candidate will work rotating shift assignments to maintain an operational 24-hour...
-
Call Center Management Leader
2 days ago
Chicago, Illinois, United States Shelby American Inc Full timeJob DescriptionThe Director of Call Center Operations will lead and direct all aspects of First Stop Health's patient and provider service operations. This includes continued development and optimization of our contact center, development of policies, objectives, KPIs, and strategic initiatives to scale our services with growth.This role is responsible for...
-
Call Center Manager
2 days ago
Chicago, Illinois, United States Enova Full timeAbout the Job: As a Call Center Supervisor, Collections at Enova International, you will be responsible for managing a team of collections representatives and overseeing the day-to-day operations of the department. This includes developing and implementing strategies to improve collections processes and ensuring team performance aligns with organizational...
-
Parking Call Center
4 days ago
Chicago, Illinois, United States ABM Industries Full timeOverview We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator, you will be responsible for overseeing day-to-day operations, be part of a team of customer service representatives, and ensure the delivery of exceptional service to our customers. The ideal candidate will have a...
-
Call Center Representative
5 days ago
Chicago, Illinois, United States Lawndale Christian Health Center Full time**Job Description**The Patient Support Operator serves as the initial point of contact for patients, handling phone inquiries and scheduling appointments. Additionally, this role involves managing mail flow, resolving desktop issues, and addressing pharmacy-related matters.**Key Responsibilities**Coordinate appointment scheduling for Psychiatry and other...
-
Call Center Workforce Manager
4 days ago
Chicago, Illinois, United States Jobleads-US Full timeAbout ComPsychComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources brand, our...
-
Call Center Representative
4 days ago
Chicago, Illinois, United States Exclusive Services by MyGirls Cleaning Full timeCall Center Representative job profileCall Center Representatives are general responsible for handling large amount of customer calls. Their main responsibility is to provide all the necessary answer and assistance to customers ensure customer satisfaction. In order to attract Call Center Representative that best matches your needs, it is very important to...
-
Call Center Supervisor
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeEmployer Industry: Tolling and Transportation ServicesWhy consider this job opportunity:Salary of $62,000 per yearOpportunity for career advancement and growth within the organizationSupportive and inclusive work environment focused on accessibilityChance to make a positive impact on customer service for individuals with disabilitiesInvolvement in budget...
-
Call Center Management Position
3 days ago
Chicago, Illinois, United States The Salvation Army in the Midwest Full timeJob Title: Call Center Management PositionLocation/Dept: Mobile Outreach Homeless ServicesAbout The Salvation Army: The Salvation Army is a global organization that provides emergency assistance, disaster relief, and community programs to people in need.Main Responsibilities:Manage a team of customer service representativesDevelop and implement strategies to...
-
Outbound Call Center Manager
3 days ago
Chicago, Illinois, United States The Salvation Army in the Midwest Full timeJob Title: Outbound Call Center ManagerLocation/Dept: Mobile Outreach Homeless ServicesAbout The Salvation Army: The Salvation Army is a global organization that provides emergency assistance, disaster relief, and community programs to people in need.Main Responsibilities:Manage a team of outbound customer service representativesDevelop and implement...
-
Call Center Supervisor
2 weeks ago
Chicago, Illinois, United States Nan McKay & Associates Full timePOSITION: Call Center/ Customer Service Supervisor SUPERVISOR: Assistant Program Director STATUS: Exempt SUMMARY: The position duties include a wide range of activities related to leading the Customer Service team in providing outstanding service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders who make contact via the...
-
Call Center Supervisor
4 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Optional Work from Home Position Type Full Time Education Level 2 Year Degree Salary Range $45,000.00 - $45,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Job DescriptionSTATEMENT OF PURPOSE: The Call Center Supervisor is responsible for direct oversight of Call Center agents...
-
Call Center Supervisor
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob DetailsJob Location Chicago, IL Remote Type Optional Work from Home Position Type Full Time Education Level 2 Year Degree Salary Range $45,000.00 - $45,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Job DescriptionSTATEMENT OF PURPOSE: The Call Center Supervisor is responsible for direct oversight of Call Center agents...