Call Center Operations Manager

4 days ago


Chicago, Illinois, United States The Salvation Army Central Territory Full time
Job Title: Call Center Operations Manager

The Salvation Army Central Territory is seeking a skilled Call Center Operations Manager to oversee the day-to-day operations of our Call Center. This role involves managing a team of dispatchers, coordinating emergency responses, and providing exceptional customer service to individuals experiencing homelessness.

About Us:

The Salvation Army Central Territory is a nonprofit organization dedicated to serving vulnerable populations. Our mission is to provide compassionate, professional service to those in need. As a member of our team, you will have the opportunity to make a meaningful difference in your community.

Responsibilities:

- Manage a team of dispatchers, providing guidance and support as needed
- Coordinate emergency responses, ensuring timely and effective interventions
- Provide exceptional customer service to clients, addressing their needs and concerns
- Analyze call center data, identifying areas for improvement and implementing changes
- Develop and maintain relationships with community partners, promoting collaboration and resource sharing

Requirements:

- Associate degree in Business or related field required
- 5 years' relevant work experience in supervisory/managerial roles
- Valid driver's license required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving skills, with the ability to think critically and creatively

Benefits:

- Competitive salary range: $21.81 - $26.17 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off, including vacation days and holidays
- Opportunities for professional growth and development

What We Offer:

The Salvation Army Central Territory offers a dynamic and supportive work environment, where employees are valued and empowered to make a difference. As a member of our team, you will have access to ongoing training and development opportunities, helping you grow professionally and personally. Join us in our mission to serve the most vulnerable members of our community.

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