Team Lead
6 days ago
We are looking for a talented and experienced Team Lead - Teller Operations to join our team at Queensborough National Bank & Trust Co.
The estimated annual salary for this role is $80,000 - $105,000, depending on experience and qualifications.
Job Overview:
- This role involves supervising and coordinating the activities of a team of tellers, ensuring efficient operations and high-quality results.
- The successful candidate will be responsible for providing exceptional customer service, performing teller duties, and maintaining accurate records.
- They will also train and develop team members, promote a positive and productive work environment, and communicate company policies and procedures to staff.
Key Responsibilities:
- Represent the bank in a courteous and professional manner.
- Lead and motivate a team in a positive and productive manner.
- Assign duties and work schedules to ensure appropriate coverage.
- Approve checks for payment and record returned items in a timely manner.
- Adjust customers' records as necessary.
- Assist tellers with balancing daily transactions and cash drawers when needed.
- Ensure supply of money based on legal requirements and business demand.
- Count and record currency and coin in the vault.
- Monitor and review security procedures and control access to the vault.
- Communicate and implement policy updates or changes as required.
- Ensure teller compliance with policies, procedures, and regulatory requirements.
- Study and standardize procedures to improve efficiency.
- Conduct employee performance appraisals and corrective action as needed.
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