Dunkin' Team Ambassador

2 days ago


Chicopee, Massachusetts, United States Dunkin' Full time

Company Overview

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Dunkin' is a leading brand in the quick-service industry, renowned for its high-quality products and exceptional customer service.

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Job Description

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We are seeking a Crew Member to join our team at Dunkin'. As a Crew Member, you will be responsible for delivering great guest experiences, preparing products according to Dunkin' Brands standards, and serving with enthusiasm in a clean, fast-paced environment.

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Key Responsibilities:

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  • Work well with others respectfully and interact positively and efficiently">
  • Respond positively to coaching and feedback">
  • Communicate with team members and supervisors">
  • Learn and execute multiple tasks">
  • Provide great guest service">
  • Resolve guest issues politely and respectfully">
  • Follow Brand standards, recipes, and systems">
  • Maintain a clean and neat work environment">
  • Follow safety, food safety, and sanitation guidelines">
  • Execute restaurant standards and marketing initiatives">
  • Handle POS transactions accurately">
  • Prepare and deliver products according to Brand standards">
  • Exceed guest expectations and needs">
  • Develop and maintain guest relationships">
  • Display a sense of urgency with guests">
  • Improve guest satisfaction and resolve concerns">
  • Identify and resolve issues and problems">
  • Use information to make decisions and solve problems">
  • Develop and maintain relationships with team">
  • Operate with a high level of integrity">
    • ">
    • Foster a positive and inclusive team environment">
    • Communicate effectively with colleagues and management">
    • Take initiative to improve processes and procedures">
    • Contribute to a culture of guest satisfaction and retention">
    • Meet sales and profit goals through effective product preparation and presentation">
    • Promote Dunkin' products and services to guests">
    • Provide exceptional customer service in a fast-paced environment">
    • Operate cash register and handle customer payments accurately">
    • Maintain a clean and organized workspace">
    • Participate in training programs to develop skills and knowledge">
    • Attend meetings and communicate with management">
    • Report any maintenance or equipment issues to management">
    • Participate in promotions and incentives to drive sales and revenue">
    • Contribute to a culture of teamwork and collaboration">
    • Seek feedback and coaching from management and peers">
    • Be adaptable and flexible in a fast-paced environment">
    • Tackle challenges and obstacles with a positive attitude">
    • Learn and grow with Dunkin' through ongoing training and development opportunities">
    • Assist in opening and closing store operations">
    • Perform other duties as assigned by management">
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Benefits

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We offer competitive compensation and benefits, including:

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  • An estimated salary of $15.00 - $18.00 per hour, depending on experience">
  • A comprehensive benefits package, including medical, dental, and vision insurance">
  • A 401(k) retirement plan with company match">
  • Opportunities for career advancement and professional growth">
  • A fun and supportive work environment with a dynamic team">
  • Flexible scheduling to accommodate your needs">
  • Ongoing training and development opportunities to enhance your skills and knowledge">
  • A safe and respectful workplace that values diversity and inclusion">
  • A commitment to providing exceptional customer service and exceeding guest expectations">
  • A focus on maintaining a clean and safe work environment">
  • A strong emphasis on teamwork and collaboration">
  • A supportive management team that encourages feedback and open communication">
  • A variety of roles and responsibilities to keep your job interesting and challenging">
  • A chance to make a difference in the lives of our guests and community">
  • A recognition program that rewards outstanding performance and contributions">
  • A commitment to diversity, equity, and inclusion in all aspects of our business">
  • A focus on employee wellness and mental health">
  • A commitment to sustainability and reducing our environmental impact">
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Requirements

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To be successful in this role, you must have:

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  • ">
  • Frequent standing, walking, bending, and lifting (up to 50 pounds)">
  • The ability to work in a fast-paced environment with multiple priorities and deadlines">
  • The ability to communicate effectively with colleagues, management, and guests">
  • The ability to work independently and as part of a team">
  • The ability to adapt to changing situations and priorities">
  • The ability to learn and apply new skills and knowledge quickly">
  • The ability to maintain confidentiality and handle sensitive information">
  • The ability to work varied shifts, including mornings, afternoons, evenings, weekends, and holidays">
  • The ability to travel to different locations, if necessary">
  • A high school diploma or equivalent required">
  • Bilingual or multilingual skills preferred">
  • Basic computer skills and familiarity with technology">
  • A passion for delivering exceptional customer service and exceeding guest expectations">
  • A commitment to teamwork and collaboration">
  • A positive attitude and a willingness to learn and grow">
  • A focus on maintaining a clean and safe work environment">
  • A strong work ethic and a commitment to meeting sales and profit goals">
  • A commitment to diversity, equity, and inclusion in all aspects of our business">
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What We Offer

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We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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How to Apply

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and exceeding guest expectations, we encourage you to apply for this exciting opportunity.

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Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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We look forward to hearing from you



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