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Operations Manager

2 months ago

Liberal, Kansas, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 150 neighborhood stores across the country. Our company is committed to providing excellent customer service and a positive shopping experience for our customers.

Job Summary

The Assistant Manager, Operations is responsible for managing overall store operations and ensuring the achievement of company goals and directives. This role requires a strong leader who can supervise and motivate a team of associates to deliver exceptional customer service and achieve sales goals.

Key Responsibilities
  • Customer Service
    • Provide positive representation of Westlake Ace Hardware and ensure a welcoming environment for customers.
    • Proactively assist customers in solving problems and provide excellent customer service.
    • Greet customers entering and throughout the store, thank customers when finished, and when they are leaving the store.
    • Provide a friendly, outgoing demeanor and work well with customers as well as associates.
    • Ensure all calls and pages are answered promptly, courteously, and effectively.
    • Handle customer complaints and work to resolve problems with the customer while considering Westlake's best interest.
    • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations
    • Ensure a positive, professional, and safe work environment for all associates.
    • Supervise the general operations of the entire store.
    • Responsible for opening and closing the store.
    • Assist with the implementation of Store Support Center programs.
    • Ensure successful Loss Prevention, Safety, and Internal Audits.
    • Work with the General Manager and Assistant Manager - Merchandising on all aspects of running the store.
    • Participate in weekly management staff meetings.
    • Communicate issues to the appropriate Store Support Center department with General Manager approval.
    • Assist with special projects within the district as set forth by the District Manager.
    • Implement new Standard Operating Procedures into store execution.
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
    • Ensure that weekly price changes and label updates are completed timely and accurately.
    • Oversee all cashiering functions, including training, maintenance, audits, and reports.
    • Manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
    • Visit competition to be familiar with what they are doing.
    • Perform all other duties as assigned.
  • Inventory & Merchandising
    • Assist to ensure forklift operations and receiving are completed in a safe and efficient way.
    • Assist to ensure receiving, checking in, and stocking of merchandise adhere to best practices and Standard Operating Procedures.
    • Responsible for maintenance of back stock levels.
    • Assist to ensure that cycle counts and negative on-hand reports are completed timely and accurately.
    • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
    • Assist with merchandise resets throughout the store.
    • Assist to ensure all signage is current in the store.
    • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
  • Hiring & Training of Associates
    • Assist in training of all associates.
    • Actively recruit and promote the advancement of Westlake Ace associates.
    • Assist in hiring, training, scheduling, reviewing, rewarding, and coaching Head Cashiers and Cashiers with the approval of the General Manager.
  • Leadership
    • Manage all aspects of store operations in the absence of the General Manager.
    • Lead by example and be approachable by all associates and customers.
    • Participate in store meetings.
    • Communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
    • Prepare and challenge yourself for future advancement.
    Requirements
    • High School or GED equivalent.
    • Previous retail management experience preferred. Hardware experience preferred.
    • Standing, walking, lifting (up to 25lbs), and climbing.
    Compensation

$16.00-$18.00 per hour