Café Attendant

Salary: $17.50 Hourly

Location: Jackson, MI

Job Type: Staff, full-time

Department: Auxiliary Services

Description

Are you enthusiastic about crafting exceptional coffee experiences? As a Coffee Specialist at Jackson College, you will play a vital role in our dynamic food service team, collaborating closely with our Executive Director of Auxiliary Services and Frontline Coordinator.

In this position, you will engage in a variety of responsibilities, from preparing and serving delightful food to ensuring a welcoming atmosphere for our guests. Your expertise will be showcased as you create exquisite coffee beverages and connect with our community.

If you are eager to join a supportive team that appreciates your talents and creativity, we invite you to explore this opportunity.

Key Responsibilities

Customer Engagement:

• Provide exceptional service to all patrons by adopting a customer-first mindset and building connections.
• Proactively assess customer needs and respond accordingly.
• Address inquiries regarding menu selections.
• Encourage and suggest menu items to enhance customer experience.

Operational Standards:

• Uphold integrity, honesty, and knowledge that reflect the culture and values of Jackson College.
• Adhere to operational policies and procedures, particularly regarding cash handling and safety protocols, to ensure a secure environment for all staff.
• Maintain a tidy, organized, and well-stocked workspace for customer convenience.
• Deliver high-quality beverages and food products consistently by following established recipes and presentation guidelines.
• Comply with health, safety, and sanitation regulations for all offerings.
• Prepare and serve a range of beverages, from simple to complex.
• Process customer payments efficiently.

Team Collaboration:

• Support the training of new Coffee Specialists by providing positive reinforcement and constructive feedback.

Inventory Management:

• Oversee inventory and equipment maintenance by cleaning and reporting any malfunctions to the Dining Director.

Process Enhancement:

• Assess and recommend adjustments to processes to boost efficiency and service quality.
• Contribute to recipe development and menu expansion.

College Values:

• Understand, support, and actively demonstrate the College's mission and values, and be prepared for evaluation based on these principles.

Adaptability:

• Maintain composure during peak periods or unexpected events to ensure smooth operations.

Qualifications

Required Knowledge, Skills, and Abilities:

To succeed in this role, candidates must effectively perform each essential duty. The following qualifications are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

Knowledge of:

• Basic food service operations.
• Common kitchen equipment and utensils.
• Cleaning procedures.
• Customer service principles.

Ability to:

• Learn to operate food service equipment and appliances.
• Manage cash register and point of sale systems.
• Observe safety protocols and best practices.
• Utilize effective communication skills with the public.
• Establish and maintain collaborative working relationships.

Physical Requirements:
Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be necessary. Candidates may need to lift and carry up to 50 pounds. Exposure to moving mechanical parts, electrical hazards, and fumes may occur.

Work Environment:
Work is typically conducted in a commercial cafeteria setting, with frequent interruptions and varying schedules. Evening and weekend hours may be required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Additional Information:
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity. Full-time staff enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, paid leave, tuition reimbursement, and retirement plans.

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