Medical Equipment Specialist

2 weeks ago

Huntington, West Virginia, United States AdaptHealth LLC Full time
Job Summary

We are seeking a skilled Medical Equipment Specialist to join our team at AdaptHealth LLC. As a Medical Equipment Specialist, you will be responsible for ensuring the safe delivery and setup of home medical equipment for our customers.

Key Responsibilities
  • Operate company vehicles to deliver medical equipment to customers, adhering to Department of Transportation (DOT) regulations.
  • Develop and maintain a working knowledge of current home medical equipment products and services offered by AdaptHealth LLC, as well as applicable governmental regulations.
  • Comply with all company policies and procedures, including those related to customer service and equipment maintenance.
  • Manage a territory to reach service goals, delivering equipment and providing education to customers on the proper use and care of medical equipment.
  • Educate customers on the safe use and maintenance of respiratory and home medical equipment in a home setting.
  • Complete written patient visit reports following setup and follow-up visits, as required.
  • Assist with customer equipment problems under emergency conditions, providing timely and effective solutions.
  • Process all orders in a timely and accurate manner, ensuring seamless delivery and setup of medical equipment.
  • Promote services and products to referral sources in the community, building relationships and driving business growth.
  • Develop basic reimbursement knowledge and document all necessary information to ensure reimbursement for medical equipment and services.
  • Assist with the implementation of quality improvement programs to meet company policies and standards.
  • Maintain home oxygen systems through regular visits to customers, ensuring optimal performance and safety.
  • Assume on-call responsibilities during non-business hours, providing 24/7 support to customers and the company.
  • Perform routine preventative maintenance and simple repairs on equipment, adhering to company policies and procedures.
  • Report equipment hazards and product incidents, following company protocols and procedures.
  • Safely drive and maintain company vehicles, adhering to DOT regulations and company policies.
  • Perform patient assessments and re-assessments to ensure optimal patient care and outcomes.
  • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
  • Maintain knowledge of and comply with OSHA, DOT, and FDA regulations and requirements for oxygen transportation.
  • Ability to clearly express understanding of DOT regulations regarding driving distances during On Duty hours, not exceeding the 150/100 air mile radius from the starting work location.
  • Maintain understanding of all DOT requirements, including travel logs and the ability to present upon demand by a DOT or roadside inspection.
  • Ability to understand and verbally respond to any DOT inspector while driving a company vehicle during On Duty hours, explaining travel is within the 150/100 air mile radius from the starting work location and that On Duty time records are on file at the Carrier's office location.
  • Ability to express understanding of roadside weigh scale requirements and DOT Inspection requirements, producing medical exam card, proof of work vehicle insurance, and shipping documents.
  • Develop and maintain working knowledge of current home medical equipment products and services offered by AdaptHealth LLC.
  • Maintain patient confidentiality and function within the guidelines of the Health Insurance Portability and Accountability Act (HIPAA).
  • Complete assigned compliance training and other educational programs, as required.
  • Maintain compliance with AdaptHealth LLC's Compliance Program.
  • Responsible for cleaning equipment when assigned by supervisor or downtime allows, following Branch Maintenance and Cleaning Guidelines.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma or equivalency.
  • Entry-level sales, customer service background essential.
  • Military, delivery driver with sales component, or healthcare technician experience considered related experience.
  • One (1) year of HME delivery experience preferred.
  • Valid and unrestricted driver's license in the state of residence.
  • Current DOT Medical Examiners Certificate (DOT Medical Card).
  • Physical Demands and Work Environment:
  • Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.
  • Must be able to stretch, bend, stoop, and crouch, and perform moderate to heavy physical labor while moving equipment, hazardous materials, and supplies.

AdaptHealth LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

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