Corporate Training Specialist

3 weeks ago


Ann Arbor, Michigan, United States Franworth Corporate Full time
Role Summary: Director of Learning and Development

The Director of Training will be responsible for implementing comprehensive training programs for MilkShake Factory's franchisees. The ideal candidate will have a strong understanding of franchise operations in the Food and Beverage industry and excellent communication, presentation, and interpersonal skills.

About the Company:
MilkShake Factory is a food safety first culture, passionate about creating unforgettable dessert experiences that bring joy to our customers. We offer a collaborative, fun, and fast-paced work environment with opportunities for professional development and career advancement.

About the Role:
This role requires a self-starter with excellent communication, presentation, and interpersonal skills. The Director of Training will be responsible for developing onboarding processes, establishing continuous learning initiatives, and ensuring that franchisees comply with company standards, policies, and procedures through effective training and ongoing support.

Key Responsibilities:
  • Deploy existing training materials and update and customize training programs to ensure franchisees are equipped with the knowledge and skills required for successful operations.
  • Evaluate new training techniques, suggest enhancements to existing training programs, and establish relationships with vendors to provide additional outside training programs.
  • Develop onboarding processes that introduce new franchisees to company culture, policies, and operational procedures.
  • Establish continuous learning initiatives, including workshops, seminars, and online resources, to support franchisees in staying updated on industry trends and best practices.

Requirements:
  • Bachelors degree in Business Administration, Education, Hotel Restaurant Management, or a related field.
  • 5-10 years of experience in franchisee training, with a proven record of accomplishment.
  • Strong understanding of franchise operations in the Food and Beverage industry.
  • Excellent communication, presentation, and interpersonal skills.

Estimated Salary: $80,000 - $120,000 per year,
Depending on Experience and Location.

Relocation to Pittsburgh, PA preferred due to 35% or more of time being required to be in Pittsburgh.



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