Cake Connoisseur

Job Summary:

The Nothing Bundt Cakes Guest Service Representative is a vital part of our team, responsible for creating a warm and welcoming environment for our guests. This role requires a high level of energy, strong interpersonal skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Provide genuine warmth and helpful enthusiasm to greet guests, determine their interests and needs, and follow the Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
• Suggest additional merchandise, including balloons, candles, and cards, to complete unique celebrations.
• Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
• Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenish retail merchandise and cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

• Servant's Heart: Demonstrates a willingness to go above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
• Spirit of a Champion: Displays pride in responsibilities, an intense drive, and a passion to succeed.
• Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others and builds positive, productive relationships with all team members.

Requirements:

• Applicants must be 16 years of age or older.
• Previous guest service experience at a bakery, restaurant, or retail store is a plus.

Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

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