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Program Oversight Supervisor

2 months ago

Arden, United States Thompson Child & Family Focus Full time
Position Overview

The Program Supervisor plays a pivotal role in the operational management and effectiveness of the Thompson Placement Stability Unit (TPSU). This position is dedicated to guiding a team of professionals who are committed to assisting youth in the custody of the Department of Social Services (DSS), particularly those facing challenges related to placement stability.

What We Offer:

  • Generous paid time off policy including 3 weeks of PTO in the first year and 10 paid holidays
  • Comprehensive health benefits including dental and vision
  • Life insurance and disability coverage options
  • 401K matching program
  • Opportunities for educational reimbursement
  • Paid volunteer time in the community
  • Access to free Employee Assistance Program (EAP) services
  • Mileage reimbursement for work-related travel
  • Numerous avenues for professional growth
  • Provision of an iPhone and laptop for eligible positions
  • Clinical supervision reimbursement for qualifying roles

Compensation: Annual salary range of $60,000 to $75,000

Key Responsibilities:

  • Provide ongoing coaching and constructive feedback to foster the professional development of team members
  • Establish program goals, clarify roles, and prioritize tasks for the team
  • Facilitate effective communication across all levels to meet program requirements
  • Lead the recruitment and selection process for high-caliber program staff
  • Conduct comprehensive performance evaluations for direct reports
  • Address performance challenges proactively and make necessary personnel changes
  • Foster a collaborative and trusting team environment
  • Ensure compliance with the agency's Continuous Quality Improvement (CQI) processes
  • Maintain adherence to internal and external standards regarding documentation and service delivery
  • Act as a professional role model within the organization
  • Manage and resolve client, parent, and guardian concerns
  • Serve as a liaison between Thompson, DSS, and other key stakeholders
  • Guarantee service delivery aligns with the TPSU's four-phase model
  • Offer a comprehensive suite of services, including 24/7 on-call support

Leadership Principles and Skills:

  • Effective leaders focus on achieving results through their teams, measuring success by the accomplishments of their direct reports
  • Prioritize time for strategic planning, direct report engagement, and team development
  • Essential skills include planning, delegation, coaching, performance management, and effective communication

Qualifications:

To qualify for this role, candidates must possess:

  • A valid Driver's License and meet all credentialing and licensing standards
  • A Master's degree in a relevant field
  • Residence within a 100-mile radius of Buncombe/Jackson counties
  • Preferred supervisory experience

Minimum qualifications include:

  • A minimum of 3 years of experience in Child Welfare or a related Human Services field
  • Active full or provisional licensure in North Carolina as an LMFT, LPA, LCSW, or Licensed Psychologist
  • Experience in leadership or management roles, including project management or training
  • Demonstrated potential for growth as a leader, with a focus on working with children and families

Thompson Child & Family Focus is committed to strengthening children, families, and communities.

Thompson participates in E-Verify and is an Equal Opportunity Employer.