Customer Service Representative

4 weeks ago


Hondo, United States CC Stirling Ventures Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Provider to join our team at Golden Chick. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a positive and memorable dining experience.

Key Responsibilities
  • Provide exceptional customer service by greeting guests with a positive and friendly attitude, responding to their needs, and resolving any issues in a timely and professional manner.
  • Take orders accurately and efficiently, using suggestive selling techniques to promote our menu items and increase sales.
  • Present orders to guests in a timely and accurate manner, ensuring that all orders are prepared to our high standards.
  • Assist with ordering and filling as needed, maintaining a clean and organized workspace.
  • Monitor inventory levels and notify management of any shortages or needs.
  • Perform other general duties as assigned, including minor food preparation, stocking of supplies, cleaning of dining room tables and restrooms, sweeping, mopping, and discarding of trash.
  • Communicate effectively with customers, team members, and management in a positive and professional manner.
  • Maintain a clean and sanitary workstation and take ownership of your area.
  • Look for opportunities to assist fellow team members in an enthusiastic manner.
Requirements

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications

Less than high school education, GED or high school degree preferred.

Language Skills

Ability to comprehend simple instructions.

Computer Skills

No skills are required.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Must obtain State Food Handler certification within 60 days of hire.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds.

Work Environment

While performing the duties of this job, the employee is frequently exposed to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.

About Golden Chick

Golden Chick is one of the fastest growing restaurant brands in the U.S. and was recognized as one of the very top brands in the country by Nation's Restaurant News. Big things are planned for the little brand that started in San Marcos back in 1967. Come join our team and reach your maximum career potential.

www.goldenchick.com



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