IT Support Specialist

6 days ago


Ashburn, Virginia, United States NTT America Solutions, Inc. Full time
About the Role
As an Associate Service Desk Technician at NTT DATA, you will play a crucial part in providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work in a dynamic environment where you will be responsible for troubleshooting and resolving technical issues, escalating complex incidents to senior analysts, and collaborating with internal teams to deliver high-quality solutions.

Key Responsibilities
- Provide timely and effective technical support to customers through various channels, including phone, email, and chat.
- Troubleshoot and resolve technical issues related to hardware, software, and network problems.
- Collaborate with senior analysts to escalate complex incidents and provide assistance as needed.
- Develop and maintain accurate records of customer interactions and technical issues.

Requirements
- High school diploma or equivalent required; associate degree or technical training preferred.
- Minimum 3 years of experience in IT support or related field; A+ and/or Network + certification a plus.
- Excellent communication and problem-solving skills; ability to work independently and collaboratively as part of a team.

What We Offer
- Competitive hourly rate: $27.80 - $34.70 based on experience, education, and location.
- Eligible for overtime pay according to local state and federal regulations.
- Annual bonus opportunities based on individual and company performance.
- Comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability benefits, flexible spending account, and 401(k) retirement plan.

About NTT DATA
- As a trusted global innovator of business and technology services, we serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
- With a diverse team of experts in over 50 countries and a robust partner ecosystem, we invest heavily in R&D to drive digital innovation and sustainability.

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