Quality Assurance Specialist

12 hours ago

Plano Texas, United States Raising Cane's Full time
Job Description

The Total Quality Specialist is responsible for overseeing continuous quality monitoring and product improvement for assigned suppliers. This role utilizes technical knowledge to evaluate finished products, identifying quality trends, resolving quality and production issues, and communicating with internal and external stakeholders. This role collaborates with the Total Quality, Purchasing, Suppliers, Distribution, Culinary, and Restaurant Excellence teams to help achieve key objectives.

Your Impact and Responsibilities:
  • Develops and Maintains Subject Matter Expertise: Develops and maintains a deep understanding of manufacturing processing methods, becoming a subject matter resource for both internal and external stakeholders.
  • Ensures Compliance and Quality: Monitors ongoing compliance with specification adherence through regularly scheduled product evaluations, restaurant visits, and onsite supplier visits, recommending process enhancements to improve quality and ensure the food safety of assigned products.
  • Resolves Incidents and Issues: Monitors incident reporting system and restaurant weight logs, providing timely responses and resolutions for operators.
  • Improves Quality and Food Safety: Utilizes knowledge of the restaurant and manufacturing industries to maintain and improve the quality of Raising Cane's products through processing, storage, and distribution.
  • Leads Discussions and Evaluations: Schedules and leads discussions around product showings and reviews.
  • Ensures Compliance with Specifications: Conducts physical evaluations to ensure compliance with specifications, including measurements, recordings, documentation, label review, and pictures.
  • Documents Product Reviews: Documents product reviews and provides recap notes to internal and external stakeholders.
  • Supports Suppliers and Stakeholders: Provides support by gathering samples for external lab or analysis from third party partners.
  • Fosters Collaborative Relationships: Proactively supports honest and collaborative relationships with suppliers, gaining trust and providing consultation on product and process improvements.
  • Develops and Maintains Stakeholder Relationships: Develops and maintains collaborative relationships with all internal stakeholders involved in product and supplier development and quality oversight.
  • Ensures Quality Expectations: Ensures quality expectations and specifications are met, and that suppliers develop and implement corrective and preventative actions in response to specification deviations.
  • Monitors Temperature and Food Safety: Monitors the real-time temperature monitoring program, ensuring the food safety of poultry through distribution with timely follow up and resolution to all temperature alerts.
  • Ensures Adherence to Regulations: Ensures adherence to HACCP, GMP, and good sanitation practices within assigned production facilities.
  • Develops Knowledge of Global Food Safety Initiative: Develops a broad knowledge of Global Food Safety Initiative (GSFI) standards and ensures adherence to the standards within food processing facilities.
  • Monitors and Ensures Compliance with Laws and Regulations: Monitors, communicates, and proactively ensures compliance with laws and regulations impacting food processing.

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