Independent Pet Food Retailer Manager
3 days ago
Pet Food Express is a leading independent pet food and supply retailer seeking a highly motivated and experienced Store Manager to join our team in the San Francisco area. As a Store Manager, you will be responsible for leading a team of passionate pet enthusiasts to provide exceptional customer service and drive sales growth.
We're a company that values our customers and employees equally, and we expect our leaders to model our values in action, communication, and decision-making. We seek candidates who demonstrate a strong commitment to employee development, equity, and inclusion; creating processes and opportunities to engage employees in meaningful ways and ensure all voices are heard and valued.
Key Responsibilities
The ideal candidate will have the following key responsibilities:
- Coaching and developing a team of passionate pet enthusiasts to provide exceptional customer service and drive sales growth.
- Ensuring the health and safety of employees and customers while maintaining a clean and welcoming store environment.
- Staying up-to-date on the latest industry trends, products, and services and sharing knowledge with the team to drive sales and customer engagement.
- Executing the store operations playbook to ensure a clean, friendly, and efficient store.
- Achieving financial and operational store objectives including expense control, loss prevention, and store audits.
- Developing and implementing training programs to ensure employees have the skills and knowledge needed to succeed.
- Mentoring and coaching employees to achieve their full potential and reach their career goals.
- Providing exceptional customer service and ensuring that every customer leaves the store feeling valued and satisfied.
- Resolving customer complaints and concerns in a timely and professional manner.
- Minimum 3+ years of retail management experience with a proven track record of success.
- Strong leadership and communication skills with the ability to inspire and motivate a team.
- Ability to analyze data and make informed business decisions.
- Excellent customer service skills with a focus on delivering exceptional customer experiences.
- Availability to work a flexible schedule, including evenings and weekends.
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