Operations Manager Shift Leader

5 days ago


Hebron Estates, Kentucky, United States Ryder System Full time

Ryder System is a leading logistics and transportation company that values its employees and customers. As an Operations Supervisor with Ryder, you will play a key role in managing the day-to-day operations of our Hebron, Kentucky location.

Job Overview

The Operations Supervisor assists the Operations Manager I and II in managing the operations and personnel for a shift at one of our locations. This includes supervising employees on a shift, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met while balancing financial, operating, quality, safety, and asset targets.

Responsibilities
  • Workflow Management: Responsible for work analysis, planning, and scheduling, as well as productivity tracking and optimization.
  • Labor Management: Provides management, training, and development of all personnel assigned.
  • Customer Management: Responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention.
  • Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned locations, including sustaining 65 standards in all relevant shop areas.
  • Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required; associate's degree or bachelor's degree preferred.
  • Maintenance and technical experience in a shop environment required; supervisory experience preferred.
  • Experience with a Shop Management System preferred.
Benefits

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. You will also receive paid time off for vacation, illness, bereavement, family, and parental leave, as well as a tax-advantaged 401(k) retirement savings plan.

This is a salaried position with a minimum pay range of $60,000 and a maximum pay range of $62,000 plus yearly incentive opportunities. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on performance.



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