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Customer Service Representative
2 months ago
**Job Summary:**
Oklahoma Human Services is seeking a highly skilled and dedicated individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to clients of Adult and Family Services.
Key Responsibilities:
- Interview and process electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures.
- Provide clear documentation of casework and independently perform complex tasks.
- Offer first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.
- Handle customer contact primarily via phone, incoming and outgoing calls.
- Participate in mandatory training, including a two-week training academy, and evaluate performance before working from home full-time.
Requirements:
- Two years of clerical office work in a business, public sector, or social work environment.
- OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Preferred Qualifications:
- Previous call center experience.
What We Offer:
- Competitive salary and full state employee benefits.
- Opportunity to work in a fast-paced environment and develop your skills.
- Chance to make a difference in the lives of our clients.
