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Retail Store Director

2 months ago

East Peoria, Illinois, United States T-Mobile Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at T-Mobile. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Manage and Develop a High-Performing Team: Lead, motivate, and develop a team of sales professionals to achieve sales goals and provide exceptional customer service.
  • Drive Sales Growth: Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets.
  • Improve Customer Satisfaction: Ensure that every customer has a positive experience in our stores, and that their wireless needs are met with a custom-fit solution.
  • Build Relationships with Customers: Help associates build relationships with customers, make expert recommendations, and onboard customers to our services.
  • Ensure Store Operations: Oversee store operations to ensure that the store meets or exceeds sales goals, and that all store processes are followed.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or sales environment.
  • Sales and Customer Service: Strong sales and customer service skills, with a focus on driving revenue growth and improving customer satisfaction.
  • Team Development: Ability to develop and motivate a high-performing team.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues.