Customer Service Representative
1 month ago
About Richelieu Hardware
Richelieu Hardware is a leading distributor of specialty hardware and complementary products for various industries. With a strong presence in North America, we serve a diverse customer base, including cabinetmakers, furniture manufacturers, and contractors.
Our Opportunity
We are seeking a skilled Customer Service Representative to join our team in the Buffalo, NY area. As a critical role within our organization, this position is responsible for providing exceptional customer service, ensuring timely order fulfillment, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Provide customer service support via phone, email, and in-person interactions
- Analyze and verify order information to ensure accuracy and timely delivery
- Work closely with outside sales representatives to resolve customer inquiries and issues
- Assist customers in the showroom with product selection and order placement
- Solicit new sales opportunities and provide product solutions to customers
- Restock the showroom and perform cycle counts as required
Requirements
- 1-2 years of experience in a similar customer service role
- Building materials industry experience a plus
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative, and strong drive
- Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams
- AS400 experience preferred but not mandatory
- High School graduate, some college courses preferred
Compensation and Benefits
- Competitive market-based hourly rate
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan
- 401(K)
- Paid vacation
- Company discount program
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