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Dining Room Operations Manager

2 months ago

Portage, Michigan, United States StoryPoint Full time
Job Summary

We are seeking a highly skilled and experienced Dining Room Manager to join our team at StoryPoint. As a key member of our food service team, you will be responsible for ensuring the highest level of service and quality in our dining rooms.

Key Responsibilities
  • Staff Management: Supervise and coordinate the activities of dining room personnel to provide timely and courteous service to our residents and guests.
  • Scheduling and Training: Interview, hire, train, coach, and schedule dining room staff to ensure optimal performance and customer satisfaction.
  • Customer Service: Greet guests, escort them to tables, and provide menus to ensure a positive dining experience.
  • Complaint Resolution: Handle and resolve customer complaints in a professional and timely manner.
  • Inventory and Supplies: Inspect dining room serving stations for neatness and cleanliness, and inventory table linens and other dining room supplies.
  • Quality Control: Work towards continual improvement of the overall dining experience and quality of service.
Requirements
  • Leadership Skills: Ability to lead and motivate a team to achieve high levels of performance and customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, residents, and guests.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions to ensure seamless service delivery.
  • Attention to Detail: High level of attention to detail to ensure accurate inventory management and quality control.
What We Offer

As a Dining Room Manager at StoryPoint, you will have the opportunity to work in a dynamic and supportive environment that values teamwork and customer satisfaction. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.