Patient Advocate Case Manager
2 weeks ago
As a Patient Advocate Case Manager at TEKsystems, you will play a vital role in ensuring the timely and efficient management of patient records. Your primary responsibility will be to work directly with patients, providing exceptional service and advocating on their behalf to resolve complex cases.
Key Responsibilities
* Compassionately deliver an exceptional experience to patients, remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.
* Adjust your approach to meet the needs of each patient by communicating clearly, focusing on the accuracy of the details of their medical records, and ensuring their prescriptions or cases are handled timely.
* Report Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
* Communicate with key medical practice accounts and sales representatives regarding the status of cases.
* Provide consultative services to help patients overcome obstacles and get on paid therapy.
Requirements
* Office experience
* Customer service/call center experience
* Healthcare experience
About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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