Safety Software Account Manager
3 weeks ago
Sospes is a leading provider of EHS management software. Our platform helps organizations streamline safety processes and improve compliance. We're seeking a skilled Customer Success Specialist to join our team.
Job Summary:
The Customer Success Specialist will play a critical role in ensuring our customers achieve their goals using our platform. You will build strong relationships, provide ongoing support, and act as a trusted advisor, helping customers maximize the value of our software.
Responsibilities:
- Proactively monitor customer health metrics and identify potential challenges.
- Guide new customers through the onboarding process and ensure a smooth transition.
- Address customer inquiries, resolve issues, and provide guidance on best practices.
- Conduct training sessions to help customers fully utilize Sospes.
- Act as the voice of the customer by collecting feedback and sharing insights with the product and development teams.
- Negotiate contract renewals and recommend expansion opportunities.
Requirements:
- 2+ years of experience in customer success, account management, or a similar role.
- Excel proficiency is required.
- Familiarity with EHS processes or industries is highly desirable.
- Excellent communication skills and a customer-first mindset.
- Ability to manage multiple accounts and prioritize tasks effectively.
What We Offer:
- A competitive annual salary: $65,000-$75,000 based on experience.
- A comprehensive benefits package, including health insurance and equity participation opportunities.
- An unlimited paid time off policy and a hybrid work schedule.
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