Safety Software Account Manager

3 weeks ago


Amiens, Hauts-de-France, United States Hire With Ease Full time
About Sospes:
Sospes is a leading provider of EHS management software. Our platform helps organizations streamline safety processes and improve compliance. We're seeking a skilled Customer Success Specialist to join our team.

Job Summary:
The Customer Success Specialist will play a critical role in ensuring our customers achieve their goals using our platform. You will build strong relationships, provide ongoing support, and act as a trusted advisor, helping customers maximize the value of our software.

Responsibilities:
  • Proactively monitor customer health metrics and identify potential challenges.
  • Guide new customers through the onboarding process and ensure a smooth transition.
  • Address customer inquiries, resolve issues, and provide guidance on best practices.
  • Conduct training sessions to help customers fully utilize Sospes.
  • Act as the voice of the customer by collecting feedback and sharing insights with the product and development teams.
  • Negotiate contract renewals and recommend expansion opportunities.

Requirements:
  • 2+ years of experience in customer success, account management, or a similar role.
  • Excel proficiency is required.
  • Familiarity with EHS processes or industries is highly desirable.
  • Excellent communication skills and a customer-first mindset.
  • Ability to manage multiple accounts and prioritize tasks effectively.

What We Offer:
  • A competitive annual salary: $65,000-$75,000 based on experience.
  • A comprehensive benefits package, including health insurance and equity participation opportunities.
  • An unlimited paid time off policy and a hybrid work schedule.


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