Pharmacy Operations Manager

3 weeks ago


Chandler, Arizona, United States Walgreens Full time
Job Description:

Key Responsibilities:

As a Pharmacy Operations Manager at Walgreens, you will be accountable for overseeing the day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience. You will serve as a full-time certified pharmacy technician and be responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.

Leadership and Team Management:

You will supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics. You will be responsible for the selection, scheduling, and development of pharmacy technician personnel, leading training, coaching, and performance management of pharmacy technicians, and making decisions regarding performance management, including discipline and termination.

Customer Experience:

You will engage customers and patients by greeting them and offering assistance with products and services, resolving customer complaints, helping respond to customers' requests in a timely manner, and answering non-clinical questions to ensure a positive customer experience. You will model and share customer service best practices and develop strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.

Operations:

You will be responsible for assisting pharmacists in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). You will complete patient and physician calls under the supervision of a pharmacist (where allowed by law) and assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.

Accountability and Compliance:

You will exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time and holding others accountable for efficient workflow. You will ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure, manage annual inventory preparation, and drive new technology/process roll out, championing change and engaging the team around action planning.

Communication and Collaboration:

You will communicate with pharmacy team members, relaying messages from the support center or other key emails as required, and participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager. You will also maintain and enhance current knowledge and skills related to pharmacy and healthcare, obtaining necessary certifications, education credits, and training as required by the Company, and follow performance improvement plans offered by the Pharmacy Manager.



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