Customer Service Coordinator

4 days ago


Tacoma, Washington, United States Penske Full time

**Job Summary:**

Penske is seeking a dedicated and organized Customer Service Coordinator to join our team in Tacoma, Washington. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work.

**Responsibilities:

  • Develop daily and weekly workforce plans to maximize customer service and productivity.
  • Communicate with customers regarding maintenance updates, schedule changes, billing concerns, and service issues.
  • Ensure all Penske Rental units are properly maintained and prepared for customers.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide exceptional customer service, ensuring customer satisfaction and retention.

**Requirements:**

  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.

Salary: $28.50/hr + shift differential when applicable.

**Benefits:** Our comprehensive benefits package includes medical, dental, vision, and retirement savings options. Visit our website to learn more about our benefits.



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